1. Log into the BBMS web portal at https://bbms.blackbaud.com/
  2. Click Transactions > Transaction Search
  3. Enter the details of the transaction 
    • Note: Mark the Mobile transactions only checkbox to pull up only MobilePay transactions.
  4. Click Search
  5. Click the ellipsis next to the transaction
  6. Select Resend acknowledgement
  7. Enter the email address for the recipient. If an email address was entered in the MobilePay app, it will populate and can be adjusted
  8. Update the Reply to address and Subject line if desired
  9. Click Send acknowledgement