You received this message because:
  • Your account is not linked to your record in our system.
  • You have duplicate records in our system.
  • You do not have an internal record in our system.
  • Your internal record has not yet written to
To link your account to your record in our system:
  1. Request a password reset email for the email address you are using to log into and follow the instructions in the email.
  2. Clear your internet browser's cache/cookies.
  3. Log into
  4. Click my blackbaud and scroll down and click Chat with Support.
  5. If you are able to access Chat Support, the records linked correctly and you should no longer receive the error.
If you need additional assistance, chat with Support.