Attributes not displaying on student records after processing forms may be the result of a couple scenarios.

For Online Admissions or Online Reenrollment - Comments vs Description
If the Comment of an attribute rather than the Description of an attribute was placed and submitted on the form, the attribute will not successfully populate on the record. The Description will place any value entered by the parent/student on the student's record  however, the Comments field will not map to The Education Edge on its own.

You may use the Comment field in addition to the Description field, but you cannot use the Comment Field on its own.
 
Confirm the attribute description is added to the form:
  1. Log in to NetCommunity
  2. Navigate to Site Explorer>Forms
  3. Click the pencil icon to edit the OLA or ORE form that is not populating fields on the record
  4. On the left hand side, expand the record type of the attribute that is missing
  5. Expand the attribute that missing
  6. If the Description field is not greyed out, it indicates it is not on the form. Drag/Drop the field onto the form. Note: if it's an ORE form, also follow the steps noted below for "Online Reenrollment"
  7. If the Description field is greyed out, it indicates it may be on the form, but it did not have a value when submitted.
  8. If any changes are made, click Save

Note: These changes are not retroactive and will only apply to new forms submitted. If you add description and include a default value, even if it’s hidden, the user would still need to submit the form again, given the Description field was not included on the form with a value when the original form was submitted by the parent. Therefore, even if we resubmit the form into the plugin, it’s only submitting the original data, it doesn’t resubmit with new fields added.


For Online Reenrollment, confirm the box for Include Education Edge data is marked
  1. Log in to NetCommunity
  2. Click Site ExplorerForms
  3. Click the pencil icon to edit the ORE form that is not populating fields on the record
  4. Click the pencil icon for the attribute that is not populating from the menu to the left
  5. Mark the Include Education Edge data checkbox
  6. Click Save