This message can occur in a variety of scenarios, please consider the following when troubleshooting this message:
  • This message can occur if a record has been edited after syncing the update to the plugin. For example, if a user edits an email address on a record in Luminate Online, this will send an update to the plugin.  If another user updates the email on the same Raiser’s Edge record, it will still be in the plug in, but will display this message to indicate that there are no differences since they were manually edited. This is expected functionality and the message appears to explain why there are no fields available under the Constituent Information section for the record in the plug in.
  • Some users report this message occurring for a large number of records in the plugin. This can occur when changes to records get incorrectly picked up by the integration, such as a change to a user's password in Luminate Online. Update to the latest versions of the integration to resolve this issue. Please contact Support and create a case if you are still experiencing this message in large volume after updating both the plugin and web services to the latest versions.
NOTE: Updates are not retroactive after installing the latest version of the plugin and web services.