Closed email report does not show any data.

When trying to view the reporting for and email send from: Communications > Email, the report statistics are showing all zeros but the email status is showing as closed.
First, try clicking the Update Report link and wait for the report to refresh.

1. Go to Communication > eMail
2. Hover over campaign name
3. Click Manage
4. Locate the email and verify the status is: Closed
5. Hover over the email name and click Reports
7. Click Update Report


If the reporting does not populate immediately, please wait 24 hours. If the report has not populated after 24 hours, please Chat with Support and reference this article. 

Environment

 Blackbaud Sphere

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