Error: You do not have permission to access this eReceipt - when a BBNC supervisor user accesses an eReceipt URL

When a Donation Form is completed by a user who is logged into Blackbaud NetCommunity and an eReceipt is generated, attempting to access the eReceipt URL in a web browser will require logging in to the NetCommunity website.  Only supervisor-level user accounts or the user account that submitted the donation will be able to view the eReceipt details.  In some cases, an eReceipt URL may be created that produces the error message indicating insufficient permissions even when a supervisor-level user account logs in to access the eReceipt URL.
If you encounter this error after logging in with a supervisor level account, please chat with support and reference this article.


 Blackbaud NetCommunity

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