If requesting that a message be deleted to prevent additional replies, an administrator should send a message discouraging further replies when possible.
To find the conversation id:
- Impersonate the user who sent the message
- Click on Messages
- Hover over the message title
- A grey bar with the message address will come up at the bottom of the screen and the last 6 numbers after conversation are the convo_id numbers.
The Data Team will then remove the message from the database, and we will notify you upon completion.