Users receive NetMail after opting out

When a NetMail recipient opts-out, their email address should be flagged on the NetSolutions server so they will not receive additional emails before the opt-outs are downloaded and processed. However, emails are being received after a user opts-out until the opt-out transactions are downloaded in The Education Edge.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

1. Send an email from NetMail.
2. Once you receive the email, select the "Click here if you do not want to receive further emails" link.
3. Send another email to the same email address via NetMail.
4. The second email is received.

Environment

 Education Edge
 7.87

Was this article helpful?