Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
The Students - Returning vs New report looks at the Parents' country field instead of the Student's country. If a Student is missing from the report when using the Country filter. Please check the Student's Parent's Profile through:
> Core > Users/Access > Profile > Edit User Profile Data
Search for user by last name and click on their name
Under Address, Click edit for their Home Address
If the Country field is blank, select the correct Country from the drop down then click Save & Exit.