Error: an unexpected error occurred. We have logged this error for investigation. Please click your browser back button to return to the previous page. Error: Unable to access requested page - when clicking on an eticket link

When selling tickets online for an event, ticket purchases may receive an error when clicking on their eTicket link.  The error is: Error: an unexpected error occurred. We have logged this error for investigation. Please click your browser back button to return to the previous page. Error: Unable to access requested page.
Re-send the Eticket email for any patron that receives the error: 
  1. Go to Sales > Order Search.
  2. Search for the patron's order and select it.
  3. Go to the Tickets tab.
  4. Click Email.
  5. Enter in a Subject, From Address, and From Name.  The To Name will populate with the constituent's email address.
  6. Click Send.

Steps to Duplicate

1. Go to Web > Manage Program Forms.
2. Search for the affected event.
3. Click on the green downward arrows next to the event and click on the URL.
4. Enter a price type quantity and click Add to Cart.
5. Add all of your information and check out.
6. Click on the link on the confirmation page for the eticket and receive an error.
7. Receive the Acknowledgement email and click the link for etickets in the Acknowledgement email. 
8. Receive error on web page:  Some eticket emails that customers receive have an error when you click on the eticket link: Error: an unexpected error occurred.  We have logged this error for investigation.  Please click your browser back button to return to the previous page.  Error: Unable to access requested page.

Environment

 Altru Arts & Cultural
 Yes

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