- Navigate to Financials > Post revenue to GL
- Click drop down next to your post process, and select Edit
- Select Posting Details tab
- Confirm your Post Method is setup as preferred for Revenue, Cash and Accounts Receivable
- If you have Override selected: the information entered in the Reference field will be what appears on the post report's Reference field for this Transaction Type.
- Save
Confirm there were no manual edits to the reference field on the payment:
- Navigate to Revenue > Transaction Search
- Search and open the payment record in question
- At top left underneath More information, click History
- Change Show to All
- View report to see if any Adds/Edits to Reference field occurred