Raiser's Edge NXT allows for Supervisor to invite new users to join in the fun. The newly invited user will receive an email requesting confirmation. Once confirmed, a user will gain access to Web View of Raiser's Edge NXT. There maybe times when a user clicks to confirm, then enters their credentials but ends up on blackbaud.com with no access to the Web View.
This issue may be resolved by one of the following:
1. Ensure you are using a compatible browser listed in the system requirements. 2. Clear out your cache and cookies , close your browser and then reopen the browser. 3. Copy the confirmation URL from the invitation email and paste it in a different browser. 4. Cancel the invitation and send a new invitation. 5. Send the invitation to an alternative email. 6. Ensure the email address being used to sign-in to blackbaud.com is the same as the email address the invitation was sent to