Error: Conversion from string m/dd/yyyy to type Date is not valid when processing transaction in Online Express

When processing transaction in Online Express from a Pledge Donation the error "Conversion from string "m/dd/dddd" to type 'Date' is not valid." may occur. You are unable to process the transactions
Please contact Support with the following information:
  • Donor Name
  • Gift Date
  • Gift Amount
  • Transaction ID
  • Number of impacted transactions

Steps to Duplicate

Steps to duplicate:
  1. Create an Donation Form and allow the option for Pledge Gifts and upload this to a suitable platform to allow a donation to be made (Tumblr etc).
  2. Enter a test donation and choose to donate via a pledge. Click Donate
  3. Note that the confirmation email / notification screen shows the date in the correct format for any International clients (dd/mm/yyyy)
  4. Launch Online Express within The Raiser's Edge and click on the Download Transactions button to open new transactions.
  5. Highlight a transaction from the pledge donation to process and click Process Transaction
  6. The error message "Conversion from string "m/dd/yyyy" to type 'Date' is not valid" is received and there is no option to change the date format to process.
  7. Note date is in US format

Environment

 Blackbaud Online Express

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