Duplicate created from online membership purchase, but order placed on original record

When someone renews their membership online without logging in it creates a new record with a new Membership. The sales order for the Membership will show on their existing record if the name and email address are the same, but the mailing address is different. The actual membership will show on the duplicate record.
This issue has been resolved in version 4.97. All sites have been updated in August 2017. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. Go to Web and click Manage Membership Forms
  2. Click the drop-down next to a membership level and click the URL
  3. Without signing in on the web form, enter a name for someone who already has a constituent record
  4. Complete the order for one membership while using a different address than is on the existing constituent record
  5. Search for the constituent in Altru and find that a duplicate constituent record has been created
  6. Open the original constituent record to see that the membership didn't apply, but there is a sales order for the transaction
  7. Open the duplicate constituent record to see that the membership did apply, but that there is no sales order on the record


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