Receipt amount does not update on gift record after committing when benefits are applied in Batch

When entering gifts in batch and adding benefits the receipt amount is not updating on all gifts in the batch. Effect is sporadic and does not affect all gifts in the batch.
If you encounter this issue in the latest version and patch of Raiser's Edge please contact support and reference this article.

Alternate workaround:
Add the Receipt Amount column into the batch fields. 

Steps to Duplicate

  1. Open New Gift batch
  2. Add Required fields from default batch (or enter manually) Do not include Receipt amount column 
  3. Click on first open line in batch
  4. Search for first constituent
  5. Enter gift amount and other required fields
  6. Click Gift - Benefits - Choose benefit to add
  7. Enter number of units - See total update
  8. Click ok
  9. Popup box appears asking if the receipt amount will be adjusted.
  10. Click yes
  11. New receipt amount appears.
  12. Repeat process for any number of donors. Adding same benefit for each.
  13. Commit batch
  14. Enter Gift record of first donor
  15. Receipt amount is correct
  16. Enter Gift record of second donor
  17. Receipt amount on gift is not correct and is equal to the original gift amount.


 Raiser's Edge

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