Depending on your Support level purchased, you can contact Customer Support via  Phone Support:
  • K-12 ON Products and Smart Tuition: 800.681.6192
    • For ON Message press 1
    • For all other products press 2
  • Luminate: 1.888.528.9501 - option 2
  • MicroEdge:
    • AngelPoints, GIFTS, GIFTS Alta, and GIFTS Online Support: 877.704.3343 
    • FIMS and FoundationPower Support: 800.256.7772 
  • Everydayhero
    • ​phone: 213.293.1133
    • email: nonprofits@everydayhero.com
All other Blackbaud products and solutions:

Call the appropriate number below and press 1 for Support:
USA: 800.468.8996 - option 1Canada: 877.255.2221International: 001.843.216.3372
You will be prompted to:
  • Enter your existing case number (if you have one) followed by # 
  • Enter your site ID (found on your invoice, statement, and in your Blackbaud.com profile) followed by #
Note: If you do not know either number, press #.
 
Next, select the corresponding numbers to reach the desired Support team:
  1. Raiser's Edge and eTapestry Products
  2. Financial Edge Products​​​
    • Student Billing
    • Financial Edge, Financial Edge NXT
  3. Education Products
    • Education Edge or Blackbaud Student Information Systems
    • Student Billing
  4. Blackbaud CRM, Blackbaud Direct Marketing, or Team Approach
    • Blackbaud CRM or Blackbaud Direct Marketing
    • Blackbaud Internet Solutions (CRM)
    • Team Approach
  5. Online Solutions
    • Blackbaud Sphere
    • Blackbaud NetCommunity
    • Blackbaud Internet Solutions (CRM) or everydayhero
    • WordPress
  6. Blackbaud Merchant Services
  7. Target Analytics and Data Enrichment
  8. Altru