Here are some common troubleshooting steps if your package is not avaliable to cross-reference:

Are other cross-references appearing?
If not, you may need troublehoot the overall RELO connection

Other cross-references are appearing, just not this particular one:
  • Did you create your package fairly recently? New cross-reference objects may need at least an half hour to sync to Luminate Online
  • If it's been at least half an hour, you may need to select and save your Appeal first:
  1. Select the Raiser's Edge Appeal Cross-Reference
  2. Click Save
  3. Click Next
  4. Click Configure Cross References
  5. Select The Raiser's Edge Package
  6. Click Save